CAMAS Academy (Malta)

Diploma in Foundation in Travel & Tourism

SUMMARY OF THE COURSE :

o  Overview of the travel and tourismindustry
o   International and regional travel and tourismorganizations
o Roles and responsibilities of travelagents
o Geography in travel planning
o Marketing and selling travel
o Three-letter city codes
o  Planning travel itineraries
o  Travel formalities
o  Taxes, customs and currencies
o  Travel insurance
o   Auxiliary services and information supplied by travel agents
o  Air transport essentials
o  Airline products and services forpassengers
o Industry codes, terms and definitions
o  Introduction to rail products andservices
o  Land transport: car rental and campers
o  Water transport: ferries and cruises
o  Hotel products and services
o  Pre-packaged tour products
o  Types of tours and tour components
o  Reservation and accounting procedures
o  Booking conditions and limitations ofliability
o  Customer service and communication
o  Fundamentals in airfares and ticketing
o   Passenger Air Tariff (PAT)
o  Taxes, fees and charges
o   Billing and Settlement Plan (BSP)
o   Introduction to travel technology
o  Electronic booking tools (GDS functionalitytraining)
o  Flight schedules and availability
o  Completing reservations
o  Airfare displays